How to organize a business for freight
Business on the organization of transportation of goods is quite popular today. There are both very large companies and small ones on the market. At the same time, there are enough optimal offers in terms of price and quality. Therefore, it is not so easy to become a participant in the market for cargo transportation services, but it is quite possible. Consider some of the features of such a business.
There are several steps that need to be performed before registering an IP or legal entity.
Start any business involves the preparation of a business plan. But even before you make a business plan, you should think about attracting customers. With a store, everything is quite simple: a person sees a sign, goes into a store and buys goods. And you will provide services, and it is difficult to find clients in this area given the large competition. Therefore, you should think, first of all, about the attractive name of the company. It should be concise, pleasing to the ear and reflect the activities of the organization. This name can be thought up both by yourself and by contacting a specialist in naming.
Consider prices for services and special offers that will interest potential customers. Of course, you should not work at a loss, but perhaps at the initial pores you will have to lower prices compared to market ones.
Think about the ways of advertising. For freight, perhaps the most effective will be advertising on radio and outdoor advertising. In the future, advertising will make you a high quality service. But in order to achieve it, you need to competently pick up the staff.
It would seem that it is quite simple here: after all, most of the employees will be engaged in unskilled labor. This operator, driver and porters. However, it is recommended to hire not the first available people. The most frequent complaints to freight companies come precisely to these people. The operator is rude, and the loaders and the driver come up with extra charges for various “services” like “lift cargo to the floor”. Moreover, the latter often do it after all services are rendered, which put the client at a standstill. It is in order to avoid such situations that you should carefully look at those you hire. Look at their human qualities, such as decency, goodwill, politeness. It is from these employees that the quality of the firm’s work depends.
Note! It is not necessary to hire all employees under an employment contract. At the beginning of the activity, while orders are still small, piecework should be offered, for example, to loaders. And the functions of the operator at first can be performed by yourself.
It is advisable to have a lawyer in the staff of the transport company. He will always be able to draw up contracts for specific needs, advise you, resolve customer complaints, go to court. An advantageous option would be to hire a visiting lawyer, that is, go to the outsourcing.
Note! From the moment the shipment was handed over to the company’s employees, the company is responsible for it. However, do not be afraid of it. With good employees the probability of damage or loss of cargo is small.
It would not be superfluous to contact a lawyer for drawing up a competent contract for the carriage of goods, including with conditions that would protect you. Clients, of course, are always right, but you should also think about your protection. You can compensate for your full responsibility for the cargo during transportation by the condition in the contract, according to which the client must pay a certain percentage of the value of especially valuable cargo.
Tips and Tricks Finally, you should talk about the risk of not receiving payment from the customer. This happens usually in the case when you work for cash and do not require prepayment. Therefore, try to use non-cash payments and demand prepayment.
In addition, it is better to use foreign cars rather than Russian ones. So you will have less problems with the repair and maintenance used for the transport of transport.
Take care not to miss a single call from the customer. Therefore, it makes sense to connect a multi-channel phone. After all, if a customer calls and the line is busy, it’s easier for him to call another transport company.